About the job German-Speaking Travel Customer Service Specialist
Cross Border Talents is seeking fluent German speakers for Travel Customer Service Specialist roles in Sofia, Bulgaria! If you're passionate about travel, come join this project for global travel management leader dedicated to exceptional service and innovation (supporting over 2 million travellers at 9,000 companies across 60 countries).
Role: As a Travel Customer Service Specialist, you'll assist clients with travel inquiries, bookings, and issue resolution.
Full-time onsite position in Sofia.
Working hours: Mon-Fri 9:00 - 20:00 (rotational)
You will be provided with initial 3 months training in the office 9:00 till 18:00
Requirements:
- Fluency in German, both written and spoken (C1 level and higher)
- Strong phone and verbal communication skills, along with active listening.
- Working level of English (B2 and higher)
- Work experience in the travel, airline, hospitality or similar industry is an advantage. Work experience in a customer experience center is an advantage
- Good typing and computer skills (MS Office applications)
- EU member state passport OR a valid residence card for Bulgaria (a MUST)
Ready to elevate travel experiences? Apply now!
Package Details
Benefits:
- Attractive salary and performance bonus
- Relocation assistance (14 nights in a city centre hotel to welcome you & reimbursement of travel expenses)
- Competitive salary and benefits
- Dynamic work environment
| Additional benefits: - Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary - Additional payment for night hours work (if applicable) as per approved company program - Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN - Medical plan: health and dental care - Life insurance - Multisport Card (co-financed by the employer) - Discounts on various goods and services | |||||||||