Customer Care Specialist (Azerbaijani + English)

Client: A Leading Global Brand in the FMCG Industry
Location: On-Site
Start Date: March 24, 2025
Working Hours: Monday to Friday 6:00 a.m. 8:00 p.m. and Saturday and Sunday 8:00 a.m. 4:00 p.m, rotational shift pattern.
Training: 3 weeks + 1 week nesting phase

About the Role:
Are you a proactive communicator fluent in Azerbaijani and English? Join an international team supporting a globally recognized brand in the FMCG sector. As a Customer Service Representative, you will play a key role in delivering top-notch service and ensuring customer satisfaction.

Key Responsibilities:

• Engage with customers via phone, email, and chat to address inquiries and provide solutions.
• Offer accurate product and service information.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain professionalism and empathy in every interaction.
• Accurately log customer interactions and outcomes.

Requirements:

• Fluency in Azerbaijani and English (written and spoken).
• EU member state passport OR a valid residence permit for Bulgaria (a MUST!)
  
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Flexibility to work shifts, including weekends.
• Basic computer literacy and familiarity with CRM tools.

What We Offer:

• Competitive salary package.
• Comprehensive training and dedicated support during the nesting phase.
• Opportunities for professional growth and advancement.
• A dynamic, multicultural, and supportive workplace.

If you're passionate about customer service and excited to represent a global leader in FMCG, apply now and start your journey with us!