Advertisers Support Representative (Spanish & English)

Cross Border Talents is hiring on behalf of one of our biggest BPO clients for the role of Advertisers Support Representative (Spanish & English) for one of the world's leading social media network's project!

Start Date: January 2 and January 6, 2025 (onsite in Lisbon)

Requirements:

- Fluent in Spanish and proficient in English (B2 and higher, written and spoken).

- Strong multitasking skills and familiarity with digital advertising.

- In possession of a valid residence card for Portugal or a EU member state passport (a MUST)

Responsibilities:

- Provide customer support to small and medium-sized businesses (SMBs) across multiple channels (chat, email, and phone).

- Assist with post-sales support for Facebook and Instagram advertising products.

- Resolve technical issues, guide clients through tools and features, and report platform bugs.

- Offer white-glove service through outbound calls to ensure resolution.

- Identify trends and troubleshoot for multiple SMB clients.

Working Hours:

- 40 hours per week, rotational shifts from Monday to Sunday between 07:00 and 00:00 (extra pay applicable for shifts on public holidays and Sundays, as well as working hours between 22.00 and 00.00).

- 8-hour workdays with an additional 1-hour lunch break.

Training Details:

- Duration: 15 working days (8 hours daily).

- Includes product, customer management, and on-the-job training.

- Paid training period with proportional compensation upon successful completion.

Apply now and start your 2025 joining a multilingual, dynamic team!