Italian Customer Care Specialist - Streaming Platform - Remote in Portugal

Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)

- Days Off: 2 rotational days per week

Your Responsibilities:

- Provide outstanding customer support for subscribers of a popular streaming platform.

- Assist with inquiries related to subscriptions, account management, and technical issues.

- Ensure a seamless and positive customer experience through professional communication.

- Collaborate with the team to identify and resolve challenges.

What Were Looking For:

- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).

- Strong communication and interpersonal skills.

- Tech-savviness and the ability to learn new tools quickly.

- Availability to work on a rotational schedule, including weekends and holidays.

- Already residing in Portugal (no relocation is offered for this role)

- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)