Croatian/Serbian Customer Service Representative

Cross Border Talents is hiring Croatian/Serbian speakers for the role of a Support Representative. We're looking for enthusiastic individuals to provide excellent customer support for a well-known company. In this role, you'll engage with customers, resolve their issues, and help create a positive service experience.

Key Responsibilities:

• Respond to customer inquiries in Croatian/Serbian across multiple channels.
• Provide accurate information on products and services.
• Resolve customer complaints and ensure satisfaction.
• Maintain thorough records of interactions and transactions.
• Collaborate with the team to enhance the customer experience.

Requirements:

• Fluency in Croatian/Serbian (C1/C2) and proficiency in English (B2).
• EU member state passport of a valid Residence Permit for Romania
• Experience in customer support is a plus.
• Strong communication and problem-solving abilities.
• Basic computer skills and familiarity with customer service tools.
• Availability to work flexible hours, including shifts.