Trilingual Customer Advisor for a National Airline Company

Join our client's team as a Customer Service Representative for one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world. You'll be part of a friendly team, providing top-tier assistance to airline customers.

Requirements:

Fluent in spoken and written European Portuguese, with C1 proficiency in Italian and B1-B2 proficiency in English

Available to work onsite in Lisbon on a rotational basis

Able to start on short notice (project training starts on November 18)

In possession of EU passport or a valid residence card for Portugal

Your Responsibilities:

- Provide exceptional customer support via phone and email in Portuguese.

- Resolve customer issues and answer questions related to airline services and products.

- Assist with inquiries regarding the frequent flyer program.

- Manage customer processes, including updates on ongoing cases.

- Log all customer interactions accurately in the system.

- Handle offline tasks, including forms, emails, and tickets.

- Meet or exceed productivity targets.

- Escalate any critical customer issues when necessary.

Work Schedule:

- 40 hours per week, rotating shifts from Monday to Sunday.

- Enjoy a modern work environment at the TP Tejo building, conveniently located near Oriente Metro Station in Lisbon.

Training and Onboarding:

- Training Duration: Approximately 20 working days, 8 hours/day.

- Comprehensive training covers customer service skills, product knowledge, and system usage.