Remote Sportswear Customer Care Representative (Polish&English)

Are you passionate about delivering exceptional customer service? Join our client's team for the sportswear project and support one of the worlds leading brands!

Work remotely from anywhere in Bulgaria.

• Start Date: Feb 24, 2025
• Work Schedule: Monday to Saturday, rotational shifts (11:00 AM -8:00 PM)
  

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve issues related to orders, deliveries, returns, and product information.
• Maintain an in-depth understanding of the client's sportswear products and services to provide accurate assistance.
• Follow company protocols and guidelines for customer interactions and escalations.
• Document customer interactions and updates in the system accurately.
• Collaborate with other team members to ensure seamless customer service.
• Stay updated on company policies, product launches, and promotional campaigns.

Requirements:

• Proficiency in Polish (B2 and higher, written and spoken) and English (B2+, written and spoken)
• Strong communication and problem-solving skills.
• Ability to work in a rotational shift schedule.
• Basic computer literacy and familiarity with customer service tools.
• Local residency in Bulgaria is mandatory.
• EU member state passport or a valid residence card for Bulgaria or a refugee certificate

Apply Today!

(Only applications from candidates residing in Bulgaria will be considered.)