Content Moderator Spanish Market (Live Moderation)

Cross Border Talents is looking for Spanish speakers (C2 to native proficiency) available immediately! Join a dynamic team working on one of the world's leading social media platforms as a Content Moderator. Your role will be crucial in ensuring a safe and positive user experience by moderating live content and enforcing platform policies. This is an exciting opportunity to be at the forefront of online content regulation while working in a fast-paced and international environment.

Start date (with initial training period) is on March 10, 2025. The job is full-time, onsite in Lisbon

Key Responsibilities:

• Monitor and review live-streamed content in Spanish to ensure compliance with platform guidelines.
• Evaluate reported videos and determine whether they violate content policies.
• Moderate user comments, appeals, and content titles/covers.
• Ensure minors under the allowed age limit are not using the live-streaming function.
• Maintain awareness of sensitive and potentially harmful content while adhering to internal policies and procedures.
• Provide accurate and timely feedback to improve moderation processes.
• Collaborate with internal teams to escalate issues when necessary.

Requirements:

• Fluent in Spanish (C2 level) both written and spoken.
• Good command of English (B2 level) training will be conducted in English.
• Ability to work in a 24/7 rotating shift schedule (including nights, weekends, and holidays).
• Strong analytical skills and attention to detail.
• Resilience and ability to handle exposure to sensitive and graphic content.
• Previous experience in content moderation, customer service, or a related field is a plus.
• Possession of NIF, NISS with a valid residence card for Portugal or EU member state passport (a MUST)

Additional Information:

Job Type: Full-time, Temporary (12-month renewable contract with potential for permanent employment after 2 years)

Job Overview:

• Full-time contract: 40 hours per week (8-hour shifts + 1-hour break).
• Employees working on Portuguese public holidays will receive a compensatory day off.
• The role involves exposure to sensitive and explicit content, including but not limited to violence, pornography, and misinformation.

If you are passionate about social media and digital safety, and you thrive in a dynamic environment, we encourage you to apply and become a key player in maintaining a safe online community!