Order Support Specialist with Czech (Hybrid Mode)

Become an Order Support Specialist for the most well-known consumer electronics brand!

Are you passionate about delivering exceptional customer service and resolving complex issues with precision? We are seeking a dedicated Order Support Specialist for Czech Market to join our client's Retail Back-Office Team. In this role, you will be instrumental in handling escalations from customer-facing colleagues, ensuring swift and effective resolution of issues related to the fulfillment of online orders. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is perfect for you!

The work mode is hybrid for this project, with onsite component in Lisbon (Portugal).

Key Responsibilities:

- Customer Issue Resolution: Handle escalations and complex issues from order induction to delivery, ensuring timely and effective solutions.

- Liaison and Communication: Work closely with partners to resolve issues, removing the customer from the loop for a seamless experience. Communicate resolutions and updates via phone and email.

- Record-Keeping: Perform detailed tasks in SAP, adhering to protocols with utmost accuracy.

- Investigation and Decision-Making: Conduct thorough investigations that impact customer and partner relations, always aiming for quick customer satisfaction.

- Process Management: Manage the entire lifecycle of web purchases, from handling changes to completing RMAs.

Required Experience:

- Language Proficiency: Flawless written and oral communication skills in Czech (C2) and proficiency in English (B2).

- Residence permit for Portugal or a EU member state citizenship.

- Attention to Detail: demonstrated ability to work with high accuracy, understanding the importance of small details.

- Problem-Solving: Strong proactive problem-solving skills, focused on delivering customer-centric solutions.

- Autonomy: Proven ability to work independently and make decisions with minimal supervision.

- Customer Satisfaction: Experience in a back-office environment with a strong focus on customer satisfaction.

- Communication Skills: Excellent verbal and written communication skills.

- KPI Focused: Interest in self and team performance metrics, with a positive attitude towards achieving goals.

- Technical Knowledge: Familiarity with SAP is advantageous, but training can be provided.

- Flexibility: Willingness to work overtime occasionally, as this role is directly related to order volume.

- Team Player: Thrive in a collaborative environment where teamwork and camaraderie are valued.

If you are ready to join a dynamic team and contribute to providing the best consumer electronics experience, we want to hear from you! Apply today to become our client's next Order Support Specialist.