French-Speaking Customer Advisor for a Telecom Company

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our client's team as a French-Speaking Customer Advisor for a telecommunication company in Porto (onsite) and help in delivering outstanding support to their valued customers.

Key Responsibilities:

• Assist Customers Across Various Channels: Respond to customer inquiries related to subscriptions, billing, technical troubleshooting, and other topics via phone and other communication platforms.
• Receive Incoming Calls: Handle incoming calls from customers with professionalism and efficiency.
• Welcome and Advise Customers: Provide a warm welcome to our customers and offer expert advice to address their needs.
• Offer Personalized Solutions: Tailor solutions to each customers unique situation, ensuring a high level of satisfaction with every interaction.
• Embrace the Company's Culture: Live and promote the company's values and culture, contributing to a positive work environment and sharing this spirit with your colleagues daily.

Working Hours:

Monday to Saturday, rotating shifts between 7am and 7pm, onsite at client's centrally located office in Porto 

Requirements: 

- No previous experience required

- Proficiency in French (C2 and higher, spoken and written) is essential.

- For non-EU candidates, the possession of a valid residence permit of Expression of Interest is obligatory.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work in a team-oriented environment.

- Flexibility to work rotating shifts, including weekends.

Join us and be a part of a team that is dedicated to providing top-notch customer service! Apply now and embark on a rewarding career journey with us!