Customer Service for a Video Gaming Brand with Ukrainian and Russian

We are recruiting on behalf of our BPO client located in Lisbon! 

Become a member of  their dedicated Support team and support the company in helping customers. An exciting and international working atmosphere awaits you.

As Player Support Specialist for the globally renowned Video Gaming Brand, you will provide professional technical support service to Consoles, Account Management Issues in Ukrainian, Russian and English, both oral and written.

The project starts on July 5, 2024. Initial 15-day paid training period will be provided.

Your Responsibilities as Gamer Support Agent:

• Customer advice by telephone, email and chat;

• Help customers with payment issues;

• Support for using company's products, installing and synchronizing software and devices;

• Effective assistance and advice when purchasing company gaming products

Contract: temporary 1 year contract, extendable; becomes a permanent contract after 2 years of continuous employment

Working hours: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 19:00.



Requirements:

• Native Ukrainian speaker with fluent Russian and English (B2). Should be good both in speaking AND in writing in all three of these languages

• Residing or willing to move to Lisbon for this role 

• Authorisation to work in Portugal: you have a EU member state citizenship, a Portuguese Residence Permit or a Certificate of Temporary Protection
• Interest and experience in gaming is a must