Hospitality Operations Customer Expert with Sales (Italian Market)

Location: Lisbon, Portugal
Job Type: Full-Time
Language Requirement: Fluency in Italian and English

Work Schedule: 40 hours per week on a rotational shift schedule (Monday to Friday, between 8 AM and 8 PM).

• • Portuguese public holidays apply.

We are seeking a dynamic Operations Customer Expert - Sales Representative to join our sales team in Lisbon. In this role, you will be responsible for providing expert travel advice and assisting customers in booking accommodations while delivering top-tier customer service. Your goal will be to convert inquiries into reservations, ensuring a seamless and satisfying experience for travelers.

Requirements:

• Fluent Italian speaker (C2+) with strong English skills (B2 and higher, written and spoken).
• Strong sales mindset with excellent communication skills.
• Customer-oriented with a problem-solving attitude.
• Ability to work in a fast-paced, dynamic environment.
• Previous experience in sales, customer service, or hospitality is a plus.
• EU member state passport or a valid residence card for Portugal
  

Key Responsibilities:

• Establish and maintain efficient, courteous, and personalized communication with customers in Italian and English.
• Utilize effective sales techniques to convert inquiries into successful reservations.
• Provide accurate and tailored assistance to customers, ensuring they receive the best possible lodging solutions.
• Build and maintain strong relationships with travel partners to enhance customer experience.
• Manage reservations and ensure customer satisfaction throughout the booking process.

If you're passionate about the hospitality industry and have a knack for sales and customer service, apply today to become part of our dynamic team in Lisbon!