Customer Support Representative Czech & English

Cross Border Talents is looking for Czech speakers to work on a project dedicated to a leading tobacco and vaping company headquartered in Geneva, Switzerland.

Whether you are already in Sofia, any other different city in Bulgaria (and willing to move to Sofia) or abroad, we encourage you to apply and the hiring company will provide you with the relocation assistance to assist in your move!

Start Date: 12 May 2025
️Languages: Czech & English
Work Type: On-site
Working Hours: Monday to Saturday (9:00 a.m. 11:00 p.m.), Sunday (10:00 a.m. 7:00 p.m.)

Key Responsibilities:

• Provide top-quality customer support in Czech and English.
• Handle inquiries via phone, email, and chat.
• Assist customers with product-related questions, technical support, and general troubleshooting.
• Ensure customer satisfaction by providing timely and accurate information.
• Work collaboratively with other team members to resolve complex issues.

Requirements:

- Fluent/native Czech (spoken and written)

- English at B2 and higher, both written and spoken

- Availability and willingness to work onsite in Sofia, Bulgaria

- EU member state or a valid residence card for Bulgaria

- Previous customer experience is a plus, but not a must

Apply now and join an international team in Sofia!