Customer Order Specialist (French) - Remote from Portugal

Work from Home - Full-Time - French C2 + English B2

Are you a detail-oriented professional fluent in French, with a knack for resolving complex issues and a passion for world-class customer service? Join a global leader in digital customer experience solutions and play a key role in supporting customers who expect nothing but excellence.

Your Role

As an Order Support Specialist, you will handle back-office operations for one of the worlds most iconic consumer tech brands. Your mission is to ensure every online order journey is smooth from purchase to delivery and provide expert support on escalated cases. Youll serve as the critical link between internal teams, logistics partners, and the customer, resolving issues quickly and thoroughly.

What You'll Do

- Manage escalations and fulfill customer orders with accuracy and care

- Collaborate with partners to investigate and resolve issues, removing the customer from complex loops

- Provide professional updates via phone and email

- Work in SAP to track order history, refunds, RMA, and more, following strict internal protocols

- Support compliance with back-office procedures in a fast-paced environment

What We're Looking For:

- Fluency in French (C2) and good command of English (B2)

- Experience in back-office roles, order management, or logistics is a plus

- Outstanding problem-solving skills and decision-making autonomy

- Strong attention to detail and ability to multitask under pressure

- Comfortable with SAP or eager to learn it

- Flexibility to work rotational shifts and occasional overtime when needed

- Positive team spirit and focus on customer satisfaction

-EU member state passport OR a valid residence card for Portugal (a must)

Training and Onboarding:

20 business days of paid, full-time training in English

Covers tools (e.g. SAP), communication protocols, and customer care best practices

Hands-on, engaging, and designed to set you up for long-term success

Ready to join a supportive, multicultural team delivering world-class service behind the scenes? Apply now by sending your CV to in ENGLISH and help shape unforgettable customer experiences.