Compliance Manager (BPO/Call Center)

On behalf of our Bucharest-located client we are seeking an experienced Compliance Manager to join our team in the BPO/Call Center industry. If you have a keen eye for detail, strong analytical skills, and a passion for driving compliance and risk management initiatives, this is the perfect opportunity for you.

Key Responsibilities:

• Conduct internal audits to meet security requirements and maintain certifications such as ISO 27001.
• Ensure compliance with local Data Protection regulations.
• Perform routine audits to validate contract compliance.
• Manage and deploy various entity certifications, including ISO 27001 and PCI DSS.
• Collaborate with cross-functional teams to address and close audit gaps.
• Provide training on Data Privacy and Information Security.
• Independently conduct fraud investigations and prepare detailed reports.
• Perform annual process risk assessments and develop mitigation plans.

Qualifications & Experience:

• 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits.
• Strong background in the BPO/SSC industry is highly advantageous.
• A graduate degree in any specialization.
• Proficiency in conducting internal audits and managing compliance certifications.
• Excellent communication, presentation, and Excel skills.
• Analytical mindset with a quick learning ability.
• Fluent in English (written and verbal).
• Comfortable working in rotational shifts.

Additional Information:

This is a long-term contract opportunity, offering stability and room for professional development. Join our vibrant team and make a significant impact in a growing industry.