German Customer Service Specialist

Our client is a leader in revolutionizing customer experiences (CX), leveraging the power of AI to transform interactions for some of the world's most innovative brands. 

Join their vibrant team as a Customer Representative for German market and work in a diverse multilingual BPO center. As a key player in their pursuit of international service excellence, you'll be the first point of contact for our clients.

Key Responsibilities:

• Deliver exceptional customer service through email and phone communication.
• Manage and resolve customer inquiries from leading airlines, including flight changes, cancellations, lost baggage, and claims.
• Engage with customers across multiple channels, utilizing German and English.
• Provide timely and accurate responses to customer queries.
• Maintain a positive, empathetic, and professional demeanor in all customer interactions.
• Ensure high levels of customer satisfaction and deliver professional support.

Requirements: 

• Excellent German communication skills (C1 level) and good English proficiency (B2 level).

• Experience in international airline operations is a plus but not required.
• Knowledge of booking systems (e.g., Amadeus, Galileo, Sabre) is advantageous.
• Strong communication and customer service skills, with BPO/contact center experience preferred.
• Open to graduates and undergraduates from any discipline.
• Proven ability to efficiently gather and resolve customer information.
• Skilled in Microsoft Office and Outlook.
  

Key Features of the Work Environment You Will Encounter at Our Client:
- Dynamic, young, and diverse team.
- Company-provided equipment.
- Modern kitchen and lunch area with the latest coffee/tea machines.
- Convenient office location with access to public transportation, shops, restaurants, and pharmacies.