Customer Success Manager with BR Portuguese-relocation to Athens!

We are looking for a dynamic and experienced Brazilian Portuguese-Speaking Customer Success Manager to join our client's team in Athens, Greece. This role is ideal for professionals with a strong background in B2B sales, active prospecting, and upselling, who are passionate about building strong client relationships and driving business growth.

As a Customer Success Manager, your focus will be to increase customer satisfaction, identify upselling opportunities, and ensure long-term client retention, contributing to the companys revenue goals.

Key Responsibilities:

- Act as the main point of contact for a portfolio of B2B clients, ensuring their needs are met and objectives achieved.

- Perform active prospecting (cold calling) to acquire new clients and offer additional services to existing ones.

- Identify and implement customized solutions that meet client goals.

- Build and maintain long-term relationships with key decision-makers and stakeholders.

- Achieve and exceed sales, retention, and upselling targets.

- Provide strategic insights and recommendations to clients to optimize the use of our products or services.

- Address client issues by collaborating with internal teams to ensure a seamless experience.

- Maintain detailed records of client interactions and sales activities in the CRM system.

Requirements:

- EU member state passport or a valid residence card for Greece (an absolute MUST)

- Proven experience in B2B sales, active prospecting, and upselling in customer success or account management roles.

- Strong interpersonal and communication skills with a consultative sales approach.

- Results-oriented with a demonstrated ability to achieve and exceed targets.

- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

- Fluency in English (B2 level or higher); additional language skills are a plus.

- Excellent problem-solving and time management skills.

If you are a motivated professional passionate about driving customer success and achieving results, we would love to hear from you! Apply today and become part of our exciting and growing organization.