Customer Support – (Spanish + English B2)

Location: Lisbon | Schedule: 24/7 on a rotative shift pattern (40 hrs/week) | Work Mode: On-Site

Start Date: 16/Apr/26

About the Role

We are looking for Customer Support professionals to deliver excellent service to our Spanish-speaking customers. This role focuses on general customer service inquiries in Spanish and English (B2 level).

Key Responsibilities

• Provide friendly, efficient support via phone, chat, or email

• Resolve general inquiries, complaints, and service requests

• Ensure a positive customer experience while adhering to company guidelines

• Maintain accurate records of customer interactions

Requirements

• C2-level Spanish and higher

• English proficiency B2

• Minimum 1 year of experience in Customer Service

• Excellent communication and interpersonal skills

• Strong problem-solving capabilities

• EU ID or a valid residence permit for Portugal

• Availability to work onsite on a rotational shift pattern