Customer Operations Specialist (English): Move to Portugal-Relocation Support

Relocate to Lisbon, Portugal | Full Relocation & Housing Provided
Full-time | 12-month contract (renewable)

Are you based in Ireland and ready to take your career international? We're looking for English-speaking Customer Operations Experts with experience in customer service, banking, financial services, or insurance gained specifically in Ireland to support a leading digital banking project from sunny Lisbon, Portugal.

This is more than just a customer service role its a chance to be part of a new generation of banking, helping users navigate everything from transactions and disputes to fraud and financial well-being.

What You'll Be Doing

• Support customers via phone, email, and chat, resolving issues on the first contact whenever possible

• Handle a variety of banking-related topics including fraud investigations, chargebacks, and complaints

• Work independently to resolve cases with fairness and care

• Identify and support vulnerable customers

• Provide peer coaching and help improve internal processes

• Adapt to new tools and systems in a fast-changing environment

Working hours: 

• Schedule: 40 hours/week, rotating 24/7 shifts (8h/day + 1h break)

• Holidays: 22 working days per year + Portuguese public holidays (with compensatory days if worked)

• Workplace amenities: Free light meals, cafeteria, social and cultural activities, e-learning platform

Who Were Looking For

Must-Haves:

• Currently based in Ireland

• C1C2 level of English

• Minimum 12 months of experience in Customer Service, Banking, Financial Services, or Insurance gained in Ireland

• Strong problem-solving skills, empathy, and professionalism

• Comfortable using tools like Slack and GSuite and learning new systems quickly

Nice to Have:

• Experience handling sensitive or regulated customer interactions

• Interest in fintech, digital banking, or customer experience excellence

Why Apply from Ireland?

• You already have the experience we're looking for

• Portugal offers a lower cost of living, warmer climate, and international career development

• All relocation costs covered + company housing provided

Start your next chapter in Lisbon!

Apply today and join a team that's redefining the future of banking from one of Europes most vibrant cities.