Customer Support – Finance (Spanish + English B2)

Location: Lisbon | Schedule: 24/7 on a rotational 8-hour shift pattern (40 hrs/week)Work Mode: On-Site
Start Date: 16/Mar/26

About the Role

We are seeking experienced Customer Support professionals to join our client's Finance project team. You will assist customers with banking, financial, or insurance-related inquiries, providing high-quality service in Spanish and English (B2 level).

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, or email

• Assist with financial service inquiries, account support, and transactions

• Provide clear, accurate, and timely guidance to customers

• Maintain compliance with internal policies and procedures

Requirements

• C2-level Spanish and higher

• English proficiency B2

• Minimum 1 year of experience in Banking, Financial Services, or Insurance 

• Strong communication and problem-solving skills

• Professional and customer-focused attitude

• EU ID or a valid residence permit for Portugal

• Availability to work onsite in Lisbon on a rotational shift pattern