French-Speaking Customer Support (Business Travel Platform)

Start Date: March 12

Location: Onsite in Porto, Portugal

Employment Type: Full-time

Schedule: Monday to Friday — 08:00 to 17:00

Days Off: Saturday and Sunday

We are looking for a French-speaking Customer Support Specialist to join our team in Porto. In this role, you will support users of a leading business travel platform, helping corporate travelers and partners with booking assistance, issue resolution, and general inquiries.

You will be part of a dynamic, customer-focused environment where service quality and efficiency are key.

Key Responsibilities

Provide customer support via phone, email, and chat in French and English

Assist business travelers with bookings, changes, cancellations, and platform navigation

Investigate and resolve customer issues in a timely and professional manner

Ensure a high level of customer satisfaction and service quality

Accurately document interactions in internal systems

Collaborate with internal teams to escalate and resolve complex cases

Mandatory Requirements

French C2 or higher (spoken and written)

English C1 (professional proficiency)

Valid work authorization for Portugal

Availability to work full-time onsite

Minimum 2 years of experience in a customer service role (travel industry preferred)

High School diploma (12th grade or equivalent)

Excellent communication skills

Adaptability and flexibility in a fast-paced environment

Why Apply?

Work with an international team in a growing travel tech environment

Gain experience supporting a global business travel platform

Modern office setting in Porto

Opportunity to develop customer experience and travel industry expertise

Apply by sending your up-to-date CV in English