About the job Operations Customer Expert Trust & Safety (Farsi Market)
Are you a fluent (C2+) Farsi/Persian speaker looking for your next career move to make in the new year? Cross Border Talents has an interesting opening for you onsite in Lisbon!
Location: Lisbon, Portugal (onsite)
Contract: Full-time, 24/7 rotational shifts. 40 hours/week and 8 hours/day with 1 hour lunch break
The Role:Join a global leader in digital entertainment support and help keep one of the worlds most successful mobile gaming communities safe, fair, and enjoyable. As an Operations Customer Expert in the Trust & Safety team, you will play a vital role in reviewing player-generated content, investigating sensitive cases, and ensuring compliance with community guidelines.
This is an excellent opportunity for analytical, detail-oriented individuals passionate about gaming, online safety, and protecting user experience.
Tasks:
- Review and assess user-generated content (profiles, text, videos, in-game interactions)
- Investigate reports submitted by users or automated systems
- Classify and evaluate the severity of incidents, ensuring correct decision-making
- Remove harmful or non-compliant content in line with community rules
- Identify potential risks or patterns of abuse and escalate when necessary
- Collaborate with internal teams to resolve sensitive or complex issues
- Prepare qualitative and quantitative insights to support ongoing process improvements
- Contribute to proactive safety measures by identifying emerging risks and suggesting preventive actions
Requirements
Mandatory:
- Fluency C2 in Farsi
- English level B2 or higher
- Valid right to live and work in Portugal, such as:
- EU/EEA ID or Portuguese residence permit or Temporary Protection Certificate
- Ability to work onsite in Lisbon, including 24/7 rotational shifts
- Strong attention to detail and ability to make quick, accurate decisions
Preferred (not mandatory):
- Previous experience in Trust & Safety, content review, moderation, or risk analysis
- Familiarity with digital platforms, gaming environments, or online safety concepts
- Excellent written communication skills
- Ability to work under pressure and manage high volumes of information
- Good analytical mindset and ability to identify patterns
Training & Onboarding
- All new joiners participate in a 7-day intensive training delivered in English (company-paid)