Technical Support Advisor (Lithuanian & English) - Sofia, Bulgaria

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Transform Your Language Skills into an International Career in Bulgaria!

Ready to embark on a professional adventure? Join our dynamic team in Sofia, Bulgaria, as a Lithuanian-speaking Solutions Consultant for the world's largest search engine. This is your unique opportunity to become the vital link between cutting-edge technology and its Lithuanian-speaking users, all while launching your career in one of Europe's most vibrant and affordable capitals.

We're looking for passionate communicators and natural problem-solvers to deliver exceptional customer service. No technical background is required! Our comprehensive, fully-paid training will equip you with all the expertise needed to excel.

We Make Your Move to Bulgaria Seamless & Rewarding:

• Monthly Rent Support: Receive a regular allowance to help cover your living expenses in Sofia.
• Complete Relocation Package: Financial assistance for transportation, initial hotel accommodation, and personalized help finding your perfect long-term home in Bulgaria.
• Attractive Benefits Package: Competitive salary, additional health insurance, and access to 50+ benefits and services to support your lifestyle.
• Career Growth: Join the largest employer in Bulgaria's customer experience industry - a NYSE & TSX publicly traded company (TIXT) with outstanding development opportunities.
• Positive International Environment: Thrive in a diverse, supportive community with colleagues from around the world.
• Employee Referral Bonuses: Be rewarded for bringing talented friends to our team.

Your Role & Impact:

• Deliver professional multi-channel support (phone, email, chat) while maintaining exceptional customer satisfaction standards.
• Master advanced CRM software and ticketing systems to resolve customer inquiries efficiently.
• Troubleshoot issues, develop creative solutions, and explain complex concepts in clear, simple terms.
• Collaborate with team members to share best practices and contribute to our knowledge base.
• Participate in ongoing training to stay current with product updates and industry trends.

What You Bring:

• Full professional fluency in Lithuanian and English.
• Customer-first mindset and genuine enthusiasm for helping people.
• Excellent communication skills with the ability to make complex things simple.
• Strong problem-solving abilities and comfort with structured processes.
• Adaptability, quick learning skills, and composure under pressure.
• Most importantly: motivation and readiness to learn!

Ideal Candidate Profile:
You're a collaborative team player who embraces new challenges. You're passionate about delivering exceptional service and thrive in a positive, team-oriented environment where your growth and well-being are prioritized.

Ready to launch your Bulgarian chapter?
APPLY NOW to start your international career journey!

About us: We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in Bulgaria's customer experience industry. We design, build, and deliver next-generation digital services and AI solutions for the world's most iconic brands.