Finnish-Speaking Customer Support (Relocation Package to Sofia)

Role: Customer Experience Specialist (Finnish & English)
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Are you fluent in Finnish and English and ready to combine your language skills with an exciting career abroad? Our client is seeking a Customer Experience Specialist to join their international team in Sofia, Bulgaria. This role offers a chance to grow professionally while living in one of the most affordable and vibrant capitals.

About the Role

As a Customer Experience Specialist, you'll be the trusted advisor for users of world-leading digital products. Whether by phone, email, or chat, you'll help customers solve issues, maximize their product use, and enjoy a smooth experience.

Don't worry if you don't have a tech background our fully paid training program will provide all the knowledge and tools you need to thrive.

Key Responsibilities

• Deliver professional and friendly support across multiple communication channels.

• Use CRM systems, ticketing platforms, and internal tools to manage cases efficiently.

• Troubleshoot customer inquiries within defined service levels.

• Consistently meet performance targets such as resolution rates, response times, and customer satisfaction.

• Collaborate with colleagues to share insights and best practices.

• Participate in regular training and stay updated on new products and features.

What You'll Need

• Fluency in Finnish and English (written and spoken).

• Excellent communication and interpersonal skills.

• Strong active listening and problem-solving abilities.

• Willingness to follow structured processes and adapt to new tools quickly.

• Self-motivation and a genuine passion for helping others.

What's on Offer

• Competitive salary with stable career progression.

• Relocation package: financial support for flights, hotel stay, and housing assistance.

• Flexible contract options, including part-time.

• Fully paid training no tech background required.

• Additional health insurance and access to over 50 lifestyle benefits.

• Supportive, multicultural work environment where growth and teamwork are celebrated.

• Employee referral program and bonuses.

Why Bulgaria?

Bulgaria offers a unique blend of opportunity and lifestyle:

• Affordable cost of living, letting your salary go further.

• Rich cultural life with festivals, history, and vibrant nightlife.

• Nature within reach ski resorts, beaches, and hiking trails.

• Dynamic expat community in Sofia and beyond.

• Strategic location with easy travel access across Europe.

This role is more than a job it's a chance to grow your career while experiencing life in a welcoming, diverse, and affordable European country.

About the Company

Our client (NYSE & TSX: TIXT) employs over 4,600 people in Bulgaria and is recognized globally for delivering customer experience, AI, and digital solutions. They are committed to growth, inclusion, and employee well-being.

Equal Opportunity Statement: The company embraces diversity. All qualified applicants will be considered without regard to race, gender, age, religion, disability, or sexual orientation.

If you're ready to start a new chapter abroad, apply today and join the team in Sofia this September!