Danish Customer Support Agent position available in Riga!

Exciting Opportunity: Danish Customer Support Agent in Riga!

Do you speak Danish fluently and want to be part of an international team? This is your chance to start a rewarding career in customer service! We are looking for motivated individuals to join our Riga team, helping customers on a leading payment platform. If you are passionate about delivering exceptional service, we want to hear from you!

Your Responsibilities:

Customer Assistance: Respond to customer queries via phone, chat, and email, providing quick and effective resolutions.
Case Documentation: Accurately record customer interactions and solutions using the contact centers internal tool.
Issue Escalation: Recognize and prioritize urgent issues, escalating them to the appropriate team lead when needed.
Team Collaboration: Work both independently and in close coordination with your team, maintaining a high level of communication.
Customer Satisfaction: Deliver outstanding service while meeting or exceeding quality standards in all communications.
Performance Tracking: Maintain response time, handle time, and resolution rates as per project KPIs.
Ad-hoc Tasks: Take on additional responsibilities as necessary to enhance service or improve your own performance metrics.
Training Participation: Attend all required training sessions to stay up-to-date with the platform and continuously improve your skills.

What Were Looking For:

Language Proficiency: Upper-intermediate Danish (B2) and fluent English (C1) in both written and spoken communication.
Customer Service Experience: Previous experience in outsourced customer service is a plus, but not mandatory.
Location Flexibility: Willingness to relocate to Riga or already based in Latvia.
Work Authorization: EU citizenship or a valid work permit for Latvia is required.
Tech Skills: Strong computer literacy, with a typing speed of at least 50 wpm and 90% accuracy.
Positive Attitude: Friendly, optimistic, self-motivated, and solution-oriented mindset.
Team Spirit: Ability to collaborate and work effectively in a team environment.
Flexibility: Comfortable with shift hours and quick to adapt to changing priorities.
Background Check: Willing to undergo a background check as part of the recruitment process, with no criminal record.

What We Offer:

Training & Development: Paid initial training and ongoing professional development sessions.
Flexible Shifts: Work within operating hours from 7:30 AM to 12:30 AM, Monday to Sunday (40 hours per week).
Hybrid Work Option: After the first 3 months (performance-dependent), there may be opportunities for hybrid working arrangements.
Relocation Assistance: We provide support to help you relocate to Riga.
Modern Workplace: A dynamic and welcoming work environment with a diverse, international team.
Growth Opportunities: Plenty of chances for both personal and professional growth.
Team Events: Regular team-building activities to ensure a fun and friendly atmosphere.

Employee Benefits:

Premium Medical Insurance: Comprehensive coverage for you and your family, including health checks, dental, vision, mental health support, and more.
Work from Home on Late Shifts: Enjoy the flexibility of working from home during late shifts that end after 9 PM, providing better work-life balance.


Ready to join an amazing team and make a difference in the lives of customers? Apply now and take the first step towards a fulfilling career as a Danish Customer Support Agent in Riga!