Italian or German Customer Support Role in Romania!

Italian or German Customer Support Role in Romania (Locals Only), starting asap!

Position Overview: Join our vibrant team as a Customer Representative in our diverse multilingual BPO center in Romania. As a key player in our pursuit of international service excellence, you'll be the first point of contact for our clients, providing top-notch support and ensuring customer satisfaction.

Key Accountabilities:

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicate with customers through various channels in Italian or German and English.
• Respond promptly to customer inquiries.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customer satisfaction and provide professional customer support.

How You Can Create Influence:

• Proficient writing and speaking skills in Italian/German (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

Perks and Benefits:

• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets.
• Private medical subscription.
• Reimbursement for public transportation subscription.
• Bring a friend Referral Program Consistent rewards for recommendations.
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
• Permanent contract with the potential for advancement, providing stability and security.
• Full paid training provided by the company.
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.

Specifications for the Working Environment:

• Dynamic, young, and diverse environment.
• Full equipment provided by the company.
• All modern equipped kitchen and lunch area including the latest coffee/tea machines.
• Complex facilities for the work environment (Subway and all public transportation, local shops, restaurants, and pharmacies).

Join us and be part of a team that's shaping the future of customer experiences worldwide!

Please note that this is a long-term contract opportunity.

Apply now and embark on an exciting journey with us!