Customer Care Specialist (German), Hungary

Position: Customer Care Specialist (German)

Location: Remote in Hungary

Employment type: Full-time

We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company.

Duties and Responsibilities:

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.
• Provide accurate and timely responses to customer inquiries via phone, email, and live chat support.
• Utilize internal and external resources to deliver top-tier service.
• Identify and escalate priority or unresolved issues to appropriate teams.
• Route calls to the correct resources and document all interactions according to standard procedures.
• Monitor and communicate emerging trends and patterns in customer issues.
• Adhere to quality guidelines and company policies for consistent service delivery.
• Collaborate with team members and other departments to resolve issues and maintain a positive work environment.

Requirements:

• Native or fluent in German, both verbal and written.
• Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
• Experience in Customer Support or technical support, particularly with help desks or IT functions.
• Ability to pass a background check.
• Strong independent work ethic and remote team collaboration skills.
• Excellent problem-solving and critical thinking abilities.
• Adaptability to process and information changes.
• Proficient in external systems and PC-based software (e.g., Microsoft Office).

Offer:

• Excellent remuneration package based on experience, skills, and performance.
• Indefinite contract.
• Private health and life insurance.
• A dynamic, creative, and friendly team environment.
• A positive work atmosphere with great employee reviews.
• Guidance and tools to help you reach your full potential.

If you're looking for a career advancement opportunity with a supportive and innovative team, we look forward to receiving your CV. 

Apply today and join a company that values your growth and success!