German C1 Customer Support Specialist in Porto, Portugal!

German C1 Customer Support Specialist wanted in Porto, Portugal

Location: Porto, Portugal
Language Requirement: German (C1) and English (B2)

About the Role: We are looking for a dedicated and enthusiastic German-speaking Customer Support Specialist to join our team in the beautiful city of Porto, Portugal. In this role, you will be the primary point of contact for our German-speaking customers, providing exceptional service and support to ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints efficiently, providing accurate information about our products and services
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues and ensure a seamless customer experience
• Exceed customer satisfaction and performance metrics

Qualifications:

• Proficiency in German (C1 level) and English (B2 level)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused attitude
• Ability to work independently and collaboratively within a team
• Prior customer support experience is advantageous, but not required

What We Offer:

• Competitive salary and performance-based bonuses
• Comprehensive training and development programs to enhance your skills
• Opportunities for career growth and progression
• A supportive and friendly work environment
• Relocation package including flight ticket and initial accommodation support
• Benefits package including health insurance, meal vouchers, and transportation allowance

Why Porto? Porto, known for its stunning architecture and vibrant cultural scene, offers an exceptional quality of life. With its rich history, beautiful coastlines, and welcoming community, Porto is an ideal place to live and work. Enjoy the city's renowned cuisine, lively festivals, and a perfect blend of tradition and modernity.

How to Apply: If you are passionate about customer service and fluent in German, we would love to hear from you! 

Join our team and experience the charm and beauty of Porto while building a rewarding career!