Remote Customer Care Specialist (German)

Position: Customer Care Specialist (German)

Location: Remote in Serbia

Employment Type: Full-time

If youre seeking to advance your career in a remote setting with a supportive team, we want to hear from you! Were looking for experienced German-speaking Customer Care Specialists to join a leading BPO company with excellent employee satisfaction. In this role, you'll assist customers of a major payments processor from the comfort of your home in Serbia.

Duties and Responsibilities:

• Provide outstanding customer service by promptly addressing inquiries and resolving issues.
• Research and deliver accurate responses to customer questions through phone, email, and live chat.
• Use internal and external resources to offer top-notch service.
• Identify and escalate priority or unresolved issues to relevant internal teams.
• Route calls to the appropriate resources and document interactions according to procedures.
• Analyze and communicate emerging trends and patterns in customer issues.
• Maintain high standards of customer satisfaction and adhere to client guidelines.
• Follow established protocols, KPIs, and company policies to ensure consistent service.
• Collaborate with team members and departments to resolve issues and contribute to a positive team environment.

Requirements:

• Native or fluent in German, both spoken and written.
• Reside in Serbia and be eligible to work legally without company support.
• Familiarity with customer support tools such as Zendesk and Slack.
• Experience in customer and technical support, particularly in help desks or IT functions.
• Ability to pass a background check.
• Strong independent work skills and remote teamwork abilities.
• Proficient in problem-solving, critical thinking, and adapting to process changes.
• Solid knowledge of PC-based internet and software applications (e.g., Microsoft Office).
• Working schedule: Monday to Friday, shift rotation from 08 AM to 06 PM, totaling 40 hours per week.

Offer:

• Competitive remuneration package based on experience, skills, and performance.
• Indefinite contract with private health and life insurance.
• Fully remote work from Serbia.
• Join a dynamic, creative team with a positive and friendly atmosphere.
• Great work environment with excellent employee reviews.
• Access to guidance and tools to help you reach your full potential.

Ready to elevate your career and join a fantastic team? 

Apply now and take the next step in your professional journey!