Dutch/Flemish Customer Support Agent in Riga!

Join Us as a Dutch/Flemish Customer Support Agent in Riga!

Position: Dutch/Flemish Customer Support Agent
Location: Riga, Latvia (On-site)
Employment Type: Full-time or Part-time (Minimum 20 hours per week)

Are you fluent in Dutch or Flemish and ready to make an impact in a dynamic customer service role? If you're passionate about providing excellent customer support and looking for a new challenge, we want you on our team! Join us in Riga, Latvia and grow with a company that values both personal and professional development.

Your Key Responsibilities:

Customer Interaction: Handle incoming requests from customers using a leading payment platform via phone, chat, and email, delivering quick and efficient resolutions.
Case Management: Log customer interactions and resolutions in the contact center tool, ensuring accurate and timely updates.
Issue Escalation: Prioritize and escalate critical issues to the team lead when necessary, ensuring prompt resolutions.
Team Collaboration: Work independently and as part of a close-knit team, maintaining clear communication with internal and external contacts.
Customer Service Excellence: Consistently provide outstanding service, meeting all quality standards across various channels.
Target Achievement: Meet project KPIs such as response time, handle time, and resolution rate, ensuring service targets are met.
Ad-hoc Tasks: Participate in tasks that enhance overall service quality and your own performance KPIs.
Continuous Learning: Attend training sessions to keep up with platform updates and develop your skills.

What You Bring:

Language Skills: Upper-intermediate Dutch/Flemish (B2) and fluent English (C1), both verbal and written, to ensure smooth communication.
Experience: Experience in an outsourced customer service environment is a plus, but not required.
Relocation: Willingness to relocate to Riga or already based in Latvia.
Work Eligibility: EU citizenship or valid work permit for Latvia.
Computer Literacy: Solid typing skills (minimum 50 wpm with 90% accuracy) and the ability to quickly adapt to new software and platforms.
Positive Attitude: A friendly, optimistic, and self-motivated personality with a focus on problem-solving.
Team Player: Strong ability to collaborate and contribute within a team environment.
Adaptability: Comfortable working shift hours and adjusting to changes in priorities.
Background Check: Willingness to undergo a background check, with no criminal record, as part of the recruitment process.

What We Offer:

Comprehensive Training: Paid startup training and continuous professional development to help you succeed.
Flexible Shifts: Work within the operating hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).
Hybrid Work Options: Based on performance, you may qualify for hybrid work after the first 3 months of employment.
Relocation Support: We provide assistance to help you settle in beautiful Riga.
Modern Work Environment: Enjoy working in a dynamic, diverse, and modern environment that encourages creativity and collaboration.
Growth Opportunities: Numerous opportunities for personal and professional growth and development.
Team-building Activities: Regular team events to foster a positive and supportive work culture.

Employee Benefits:

Premium Medical Insurance: Full coverage for you and your family (spouse and dependents), including routine health checks, dental, vision, prescription drugs, and mental health support.
Work from Home on Late Shifts: Flexibility to work from home for shifts ending after 9 PM, providing you with better work-life balance.


Are you ready to bring your customer service skills to a growing, international team? Apply today and begin your exciting career in Riga with us!