German Customer Support Specialist

Position: Customer Care Specialist (German)

Location: Remote in Montenegro

Employment Type: Full-time

Are you ready to elevate your career? We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO company known for its exceptional employee satisfaction. In this role, you will provide outstanding support to customers of a financial services company from the comfort of your home in Montenegro.

Duties and Responsibilities:

• Deliver exceptional customer service by addressing inquiries and resolving issues efficiently through phone, email, and live chat support.
• Research and provide accurate responses to customer queries.
• Navigate internal and external resources to ensure top-quality service.
• Identify and escalate priority or unresolved issues to appropriate teams.
• Document all customer interactions according to standard procedures and troubleshoot emerging trends in issues.
• Adhere to established protocols, KPIs, and company policies for consistent service delivery.
• Foster a collaborative environment by engaging with team members and other departments.

Requirements:

• Native or fluent in German, both verbal and written.
• Familiar with customer support software, including Zendesk and internal troubleshooting tools.
• Experience in customer support and technical support, especially with help desks or IT functions.
• Ability to pass a background check.
• Strong independent work ethic and remote team collaboration skills.
• Excellent problem-solving and critical thinking abilities.
• Adaptable and flexible with a strong knowledge of PC-based internet and software applications (e.g., Microsoft Office).

Offer:

• Competitive remuneration package based on experience, skills, and performance.
• Indefinite contract with private health and life insurance.
• Eight-hour shifts on a weekly rotation, covering operating hours from Monday to Sunday (9 AM to 11 PM).
• Fully remote work from Montenegro.
• Join a dynamic, creative, and supportive team with a positive work environment.
• Access to guidance and tools to help you reach your full potential.

If you are passionate about delivering exceptional customer service and looking for a role that offers growth and support, we would love to hear from you. 

Apply now and be a part of a company that values your success and well-being!