German Language Customer Support | Premier Global Brand

Are you passionate about delivering excellence and fluent in German? Would you like to represent one of the world's most esteemed premium brands, renowned for innovation, quality, and elegance? Join our Lisbon team and be the voice of an iconic brand, inspiring customers across Europe!

About the Role

As a Customer Support Representative, you'll provide outstanding service to German-speaking customers, supporting them with inquiries, technical questions, and the premium experience they expect from a top-level European brand.

What You'll Do:

• Respond to incoming calls, emails, and chats from German-speaking customers
• Deliver first-class guidance, answers, and solutions in a friendly, professional manner
• Troubleshoot minor technical concerns and escalate complex cases
• Actively listen to understand every customer's needs, ensuring satisfaction
• Work in a collaborative, international environment, sharing best practices and learning every day

Who You Are:

• Fluent in German (C2) and English (B1)
• Strong communicator with a customer-first attitude
• Problem-solver, detail-oriented, and a team player
• Comfortable working onsite in Lisbon
• Holds a valid EU ID, Residence Card, Manifestação de Interesse, or relevant visa (under consultation)

Why Join Us?

• Represent a prestigious brand with a global fanbase
• Be part of an energetic, diverse, and supportive team in sunny Lisbon
• World-class onboarding and continuous training for your growth
• Meal allowance and Transport allowance
• Health insurance from day 1 (free after 6 months)
• Welcome Bonus in 4 installments based on your dedication
• For relocators: Possible airfare reimbursement and access to affordable accommodation
• Modern workspace and international career progression opportunities

Application Process

• Quick and smooth steps: Submission Validation Call Assessments Interview(s) Offer Welcome to the team!

Confidential client, more details will be shared with the shortlisted candidates.

Are you ready for your next adventure? Experience the best of Lisbon and your career with a world-class brand. Apply today!