Urgently hiring for a Customer Service Representative (English C2)

Customer Service Representative (English C2)

Location:

On-site | Athens, Greece
(Modern, open-space premises near Intercontinental Hotel and Generali Insurance building. Excellent access to public transportation.)

Start Date:

ASAP

Position Summary:

Join our international Customer Support team for the Home Depot project! We are looking for motivated and customer-focused individuals with excellent English language skills (C2 level) to assist customers with their inquiries, provide information, and ensure an excellent service experience. This is a full-time, permanent, on-site role in Athens.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat

• Provide accurate information and effective solutions to customers

• Maintain a high level of professionalism and customer satisfaction

• Collaborate with team members and management to continuously improve processes

• Follow company procedures, including data protection and compliance guidelines

Requirements:

• Fluent English (C2 level) spoken and written

• Excellent communication and problem-solving skills

• Ability to work on-site in Athens (remote work not available for local candidates)

• Flexibility to work shifts between 2:00 PM - 7:00 AM, Monday to Sunday

• Previous customer service experience is a plus, but not required

Training:

• 3 weeks of fully paid training provided

Benefits:

• 14 salaries per year (12 monthly + 1 at Easter + 1 split between Summer & Christmas)

• Private Health & Life Insurance

• Performance Bonus (details shared during the interview process)

• 25 days of annual leave

• 50 monthly meal voucher

Relocation Support (for candidates relocating from abroad):

• Up to 300 relocation support (with first salary payment)

• 3 weeks of hotel accommodation near the office

• Legal assistance with hiring documentation

• Candidates must arrive 7 days prior to the start date to complete documentation

• After relocation, employees must work on-site for at least 3 months

• No flight ticket included (only the 300 relocation support)

• No airport pick-up or transportation assistance provided

Additional Information:

• Remote work is only permitted in specific cases with manager approval (requires stable, fast internet of 25+ Mbps)

• For December hires, candidates who can get authorization at a Greek Embassy can arrive just 3 days before the start date

• After the operational interview, candidates will be informed as soon as feedback is received

Interested?

Apply now to become part of a dynamic, international team and support one of the largest home improvement retailers in the world!