Customer Care Specialist (Dutch), Hungary

Position: Customer Care Specialist (Dutch)

Location: Remote/work from home in Hungary

Employment type: Full-time

We are working with a BPO known for great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates will support customers of an e-commerce brand.

Duties and Responsibilities:

• Conduct technical-based customer assistance through voice, chat, and email in a timely manner.
• Provide an exceptional customer experience.
• Document each interaction in a dedicated CRM system.
• Act as a key participant within the internal team by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.

Requirements:

• Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2).
• Residing in Hungary and able to legally work without the company's support.
• Experience in Customer Support and technical support, especially with a help desk or other IT functions.
• Ability to pass a background check.
• Strong abilities to work independently and as a remote team player.
• Problem-solving and critical thinking skills.
• Adaptable and flexible, demonstrating abilities to work with process and information changes.
• Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office).

Offer:

• Excellent remuneration package based on experience, skills, and performance.
• Indefinite contract.
• Private health and life insurance.
• Eight-hour shifts on weekly rotation, covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
• Fully remote work from Hungary.
• A dynamic and creative team with a positive and friendly atmosphere.
• Good work environment, with great employee reviews.
• Guidance and tools to reach your full potential.

If you are looking for an opportunity to progress your career, we look forward to receiving your CV. 

Apply now and be part of a supportive and innovative team!