French Service Desk Analyst Work from Home in Hungary!

Join Our Team as a French Service Desk Analyst Work from Home in Hungary!

Are you fluent in French and English, with a passion for IT support and troubleshooting? We're looking for a Service Desk Analyst to provide top-notch support to users from the comfort of your home! If you excel in problem-solving and have a knack for delivering exceptional customer service, this full-time opportunity is perfect for you.

What You'll Do:

• Provide timely support via phone, chat, and email for IT-related issues
• Troubleshoot desktop, application, and mobile device issues (iOS/Android)
• Diagnose and resolve hardware, software, and access issues
• Take ownership of incidents, ensuring swift and successful resolutions
• Collaborate with experts for fast problem resolution
• Document solutions for future reference and escalate as needed
• Manage incidents while adhering to KPIs and service management principles

What We're Looking For:

• Fluent in French (C2), with strong English skills (B2+)
• Experience in L1-L2 IT Support, preferably in Application Support/Software Development
• Strong communication skills (written & verbal)
• Familiarity with SDLC, databases, and OS components is a plus

Why Join Us?

• Work from home in Hungary with a competitive base salary
• Be part of a dynamic, international team with opportunities for growth
• Make a real impact while honing your IT and customer service skills

Ready to take the next step in your IT career? Apply today and become a key player in delivering exceptional service to our clients!

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