French speaking Customer Service Sales Representative, Barcelona

We are currently recruiting for a French speaking Customer Service Sales Representative to join our clients office in Barcelona!

DUTIES AND RESPONSIBILITIES:

• Contact potential clients using various channels (phone, email)
• Manage inbound calls and ensure quarterly quota is reached
• Respond to inbound emails in timely and accurate manner
• Place outbound calls when required
• Quote creation and follow up
• Use upselling/cross-selling technics to maximise revenue
• Stay up to date with active promotions and campaigns to maximise their success
• Ensure personal knowledge of the portfolio is maintained
• Answer and deal with customer post sales requests
• Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.

REQUIREMENTS:

• C2/fluent in French, both oral and written. Fluent in English (at least B2 level)
• Minimum of 1 year relevant experience
  
• Comfortable communicating using various channels (telephone, email)
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
• Computer literate with solid IT knowledge and technical understanding
• Strong personal interest and curiosity in IT products and applications
• Outstanding communication with ability to emphasise, negotiate and persuade
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Exceptional customer facing and customer care skills
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

Interested? Apply now!