Swedish Customer Support Representative Barcelona, Spain

Swedish Customer Support Representative Barcelona, Spain

Position: Customer Support Representative
Location: Barcelona, Spain (On-site)
Employment Type: Full-time

Join our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a smooth experience for all.

Key Responsibilities:
Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
Maintain up-to-date knowledge of products and services to assist customers accurately
Escalate any complex issues to the senior team, ensuring high-quality service
Record interactions in the system and meet the agreed service level agreements (SLA)
Collaborate with your team on special projects when needed
Provide coverage for team members during absences and work with different teams when required
Take ownership of issues, ensuring complete resolution or escalation when necessary

Requirements:
Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level)
1+ year of customer service experience
Automotive industry knowledge or experience with electric vehicles is a plus
Strong IT skills with experience in Windows, MS Office, and internet configuration
Excellent communication skills and the ability to handle customer inquiries effectively

What We Offer:
Competitive salary based on experience, with salary increase after the 7th month
Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM schedule
23 days of paid annual leave
A dynamic, creative, and friendly team environment
Guidance and tools to help you reach your full potential

Ready to make an impact? Apply now and join a supportive, positive work culture in beautiful Barcelona!

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