Customer Care Specialist (Dutch)

Position: Customer Care Specialist (Dutch)

Location: Remote in Montenegro!

Employment Type: Full-time

Are you ready to take your career to the next level? We are seeking experienced Dutch-speaking Customer Care Specialists to join a highly-rated BPO company with exceptional employee satisfaction. In this role, you will provide top-notch support to customers of an e-commerce brand from the comfort of your home in Montenegro.

Duties and Responsibilities:

• Provide technical-based customer assistance via voice, chat, and email promptly and efficiently.
• Ensure an exceptional customer experience by addressing inquiries and resolving issues.
• Document each interaction accurately in a dedicated CRM system.
• Collaborate with the internal team, contribute to department initiatives, and support colleagues by providing feedback and promoting collaborative solutions.

Requirements:

• Fluent in Dutch (C1 level) and English (B2), both verbally and in writing.
• Reside in Montenegro and able to work legally without company sponsorship.
• Experience in Customer Support or technical support, particularly with help desks or IT functions.
• Ability to pass a background check.
• Strong independent work ethic and remote team collaboration skills.
• Excellent problem-solving, critical thinking, and adaptability.
• Proficient with external systems and PC-based internet and software applications (e.g., Microsoft Office).

Offer:

• Attractive remuneration package based on experience, skills, and performance.
• Indefinite contract with private health and life insurance.
• Eight-hour shifts on a weekly rotation, covering line operating hours from Monday to Sunday (9 AM to 11 PM).
• Fully remote work from Montenegro.
• Join a dynamic, creative, and supportive team with a positive work environment.
• Access to guidance and tools to help you reach your full potential.

If you are passionate about delivering excellent customer service and eager to advance your career in a vibrant and supportive setting, we would love to hear from you. 

Apply now and become part of a company that values growth and success!