Join Our Team as a Serbian Team Leader in Thessaloniki!

Join Our Team as a Team Leader in Thessaloniki!

Are you a dynamic leader fluent in Serbian looking for a new opportunity? We are seeking a Team Leader to join our vibrant team in Thessaloniki, Greece. If you are passionate about content moderation and excel in a collaborative environment, we want you on board!

Position: Team Leader
Location: Thessaloniki, Greece
Work Model: On-site
Employment Type: Full-time

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Your Role:

As a Team Leader, you will be instrumental in ensuring the effectiveness of our content moderation team. Your key responsibilities will include:

Content Analysis: Conduct thorough evaluations to swiftly detect and address any violations of community standards, guiding moderators to maintain compliance.
Coaching and Feedback: Offer constructive feedback and personalized coaching to content moderators, empowering them to improve their performance.
Quality Assurance: Develop and refine quality assurance processes to meticulously monitor and report on moderation accuracy and efficiency.
Collaboration: Work closely with Operations, Training, and Product Development teams to streamline moderation processes and enhance tools.
Industry Awareness: Stay updated on industry trends and regulatory changes, proactively recommending adjustments to policies and procedures for ongoing compliance.

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Requirements:

Language Proficiency: Fluent in Serbian (C1) and English (C1), with a strong emphasis on grammar skills.
Education: Bachelors degree in a relevant field or equivalent work experience.
Leadership Experience: Proven experience in team leadership, preferably in a BPO or tech company environment.
Content Moderation Knowledge: Strong understanding of online community standards and legal frameworks related to content moderation.
Analytical Skills: Excellent analytical and problem-solving abilities to make informed decisions under pressure.
Attention to Detail: Exceptional accuracy when managing large volumes of content.
Communication Skills: Strong interpersonal skills to provide clear feedback and collaborate with cross-functional teams.
Technical Proficiency: Familiarity with moderation tools, Microsoft Office Suite, and Google Workspace. Experience with machine learning-based tools is an advantage.

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What We Offer:

Competitive Salary: Excellent remuneration package based on experience and performance.
Flexible Shifts: Work within a 24/7 operational schedule.
Relocation Support: Assistance to help facilitate your move to Thessaloniki.
Wellness Coaching: Access to wellness resources and coaching for job adjustment.
Positive Work Environment: Join a dynamic and creative team with a friendly atmosphere.
Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and a 65 monthly transport allowance.
Indefinite Contract: Enjoy job security and stability.

If youre ready to lead a dedicated team and make an impact in the beautiful city of Thessaloniki, apply today and be part of our exciting journey!