Danish Customer Support Representative in Barcelona!

Join Our Team as a Customer Support Representative in Barcelona!

Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and providing top-notch support? Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain!

Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site

What You'll Do:

• Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently
• ️ Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
• Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
• Escalate potential service issues to senior team members as needed
• Adhere to all project processes and procedures, ensuring compliance with the contractual SLA
• Provide coverage for other agents in their absence, and collaborate on specific team projects
• Manage administrative responsibilities, including records of holidays, sickness, and overtime
• Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction

What Were Looking For:

• Native or fluent in Danish, both verbal and written
• Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience
• Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms and applications, including Windows, MS Office, and internet configuration
• Strong customer care skills with the ability to listen to and understand customer needs
• ️ Capable of taking ownership of calls and resolving issues or escalating them as needed

What We Offer:

• Excellent remuneration package based on experience, skills, and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• 23 working days of paid annual leave
• ️ Guidance and tools to help you reach your full potential

Ready to make a difference? Apply now and be a part of our vibrant team in Barcelona!