Dutch Customer Service Representative, Bratislava

Job Title: Customer Service Representative

Location: Remote (Work from Home in Slovakia) or Hybrid (Bratislava)
Employment Type: Full-time, Permanent Contract

What Youll Do:

Join a vibrant team that supports customers of a global leader in the design and technology of household appliances. Your key responsibilities will include:

• Customer Assistance: Handle inbound calls from existing and potential customers, offering guidance on orders and troubleshooting technical issues.
• Problem-Solving: Use cutting-edge diagnostic tools and Excel to help clients resolve technical difficulties.
• Service Coordination: In more complex cases, you will coordinate technician visits or arrange for spare parts delivery to clients.
• Product Engagement: Be proactive in discussing and upselling new or existing products, sharing your passion for innovation.
• Brand Ambassador: Educate customers on product features, embodying the values of the brand.

What Were Looking For:

• Language Skills: Fluent in written and spoken Dutch (C1) and a good command of English for internal communication.
• Location: Eligible to work and reside in Slovakia.
• Customer Service Enthusiast: You love delivering top-notch support via phone, email, or social media.
• Tech-Savvy: Comfortable with MS Office and able to pick up diagnostic tools quickly.
• Organized & Calm Under Pressure: You handle tasks efficiently and can manage multiple priorities in a fast-paced environment.

Whats In It For You:

• Flexible Work Setup: Choose to work remotely or in a hybrid setup (within 50 km of Bratislava).
• Comprehensive Training: 3 weeks of fully office-based training to equip you with the skills to succeed.
• Competitive Benefits:
  • 5.85 meal voucher/day (117/month)
  • Commuting allowance of 50/month
  • Multisport card for fitness and well-being
  • Performance Bonus: Up to 10% of your monthly salary based on KPIs.
  • Extra Time Off: 5 paid personal days annually for emergencies.
• Modern Office: Enjoy a hybrid work model with access to our brand-new, state-of-the-art offices in Bratislava.

This is an exciting opportunity to be part of a dynamic team with an innovative company. If you are passionate about customer service, fluent in Dutch, and ready to work in a fast-paced environment, apply now! Eligibility to work in Slovakia is required.