Swedish-speaking Service Desk Analyst in Budapest!

Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest!

Position: Service Desk Analyst
Location: Budapest, Hungary
Work Model: Hybrid (blend of on-site and remote)
Employment Type: Full-time
Remuneration: Competitive Base Salary

Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing top-notch customer service!

What Youll Be Doing:

• Support & Troubleshoot: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
• Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
• Collaborate with Experts: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
• Document Solutions: Maintain accurate records of resolutions for future reference and continuous improvement.
• Incident & Escalation Management: Manage incidents with an eye on preventing impact on business operations.
• Customer Service Excellence: Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
• Adapt & Learn: Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).

What Were Looking For:

• Language Skills: fluent Swedish speaker with strong communication skills in English (B2 level or higher).
• Technical Proficiency: Experience with L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus.
• ITIL Knowledge: Familiarity with ITIL processes is a strong advantage.
• Analytical Mindset: Strong problem-solving skills and the ability to logically tackle technical issues.
• Self-motivated: Thrive in a fast-paced environment, handling multiple tasks and assignments with ease.
• Team Player: Able to work both independently and collaboratively with a positive, solution-oriented attitude.

Whats In It For You:

• Competitive Salary: Excellent compensation package based on your skills and experience.
• Supportive Work Environment: Be part of a dynamic, creative team with a friendly, positive atmosphere.
• Career Growth: Get the tools, guidance, and support you need to unlock your full potential.

Join a thriving, international team and take your IT support career to the next level in beautiful Budapest! Apply now and become an essential part of our success story.