English Customer Service Representative (Afternoon Shifts) | Athens | On-site

Are you fluent in English and passionate about customer service? Join our award-winning team and be part of delivering exceptional customer experiences for one of the largest home improvement retailers in the United States.

Your Role

As a Customer Service Representative, you will be the first point of contact for our U.S.-based customers, resolving inquiries with professionalism and care. You'll be working onsite in our brand-new facilities in Athens, supporting customers primarily through phone calls during the 3pm11pm shift (with potential shift changes from September).

Responsibilities

• Handle incoming customer calls and provide accurate, timely solutions

• Offer guidance on products and services with empathy and efficiency

• Upsell relevant services where appropriate

• Maintain detailed records using internal systems and tools

What You Bring

• Fluency in English (C1+ level)

• Previous customer service experience preferred

• High school diploma or equivalent

• Confidence with computer systems and software tools

• Ability to work afternoon and evening shifts

• Positive attitude and a willingness to learn

What We Offer

• Competitive salary with performance-based bonuses

• 25 days of annual leave

• Paid training and career development opportunities

• Health and wellness incentives

• Dynamic team environment with supportive leadership

• Community-oriented culture and inclusive workplace

If you're ready to grow your career and support customers from around the world, apply today and join us in shaping exceptional experiences.