Solutions Consultant: Build Your Future in Europe's Tech Hub

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Shape Digital Experiences for the World's Biggest Search Engine

Are you a natural problem-solver with a passion for technology? Join our team in Sofia, Bulgaria, as a Solutions Consultant and become the vital link between a global tech giant and its Slovak-speaking users. We're looking for sharp, communicative individuals to deliver exceptional service and help users unlock maximum value from their products.

This is your chance to launch a dynamic international career with the industry leader in customer experience. We provide full relocation support to make your move to Sofia seamless.

Why You'll Love Working With Us:

• Relocation Support: Financial assistance for transportation, initial hotel stay, rent, and dedicated help finding your perfect long-term apartment in Sofia.
• Comprehensive Benefits Package: Attractive salary, additional health insurance, and 50+ benefits and services to choose from.
• Career Growth: Stable employment in a publicly traded company (NYSE & TSX: TIXT) with clear paths for professional development.
• World-Class Training: Fully paid training program no tech background required! We equip you with everything you need to succeed.
• Positive International Environment: Collaborate with a diverse, supportive team from around the world.

Your Key Responsibilities:

• Provide professional, multi-channel support (phone, email, chat) for our client's products, achieving stellar customer satisfaction ratings.
• Master cutting-edge CRM software and ticketing systems to resolve customer inquiries efficiently and within agreed timelines.
• Troubleshoot issues, find creative solutions, and simplify complex concepts for users.
• Collaborate with your team to share knowledge and contribute to our shared knowledge base.
• Continuously learn and adapt through ongoing training on new products and industry trends.

What You'll Need to Succeed:

• Fluent communication skills in Slovak and English (B2+).
• A customer-focused mindset and a genuine desire to help people.
• Excellent interpersonal skills and the ability to explain things clearly and simply.
• Strong problem-solving abilities and comfort following structured processes.
• Adaptability, a quick learning curve, and composure under pressure.
• No technical experience required! We value enthusiasm and a willingness to learn above all.

Ideal Candidate Profile:
You are a collaborative, self-motivated individual who embraces change. You are passionate about delivering exceptional service and thrive in a positive, team-oriented environment where your well-being is a top priority.

Ready to grow together?
APPLY NOW to launch your international career in the heart of Bulgaria!

About us: We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the CX industry in the country. We design, build, and deliver next-generation digital services and AI solutions for the world's biggest brands.