Client Solutions Advisor Icelandic Market (Based in Bulgaria)

Role: Customer Solutions Advisor (Icelandic & English)
Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Are you fluent in Icelandic and English and looking for a new adventure? Our client is searching for a Customer Solutions Advisor to join their international team in Sofia, Bulgaria. This is a fantastic opportunity to combine your language skills with a rewarding career in one of the most affordable and exciting capitals.

About the Role

As a Customer Solutions Advisor, you'll act as the trusted guide for users of innovative global products. You'll provide support, answer questions, and make sure customers enjoy a smooth and positive experience. Your communication skills will be key to turning challenges into solutions, whether over the phone, via email, or in chat.

No technical background? No worries. The fully paid training program will give you the tools and confidence to succeed from day one.

Key Responsibilities

• Deliver top-quality support for products and services while maintaining excellent customer satisfaction.
• Use CRM systems, ticketing tools, and internal resources to manage requests efficiently.
• Communicate with customers across different channels (phone, email, chat).
• Troubleshoot and resolve issues within agreed service levels.
• Achieve performance goals in areas such as resolution time and customer happiness.
• Share knowledge and best practices with team members.
• Stay up to date on product updates and industry trends through regular training.

What You'll Bring

• Fluency in Icelandic and English (spoken and written).
• Great interpersonal and communication skills.
• Strong active listening and problem-solving ability.
• Adaptability and eagerness to learn new processes.
• Motivation to deliver the best possible customer experience.

What's on Offer

• Attractive salary with stable career growth opportunities.
• Relocation support, including transport, hotel stay, and help finding long-term housing.
• Monthly rent allowance to ease your transition to Sofia.
• Flexible contract options, including part-time.
• Fully paid training program no prior experience needed.
• Comprehensive health insurance and access to 50+ lifestyle perks.
• Supportive, international workplace where teamwork and learning are valued.
• Employee referral bonuses.

Why Bulgaria?

Bulgaria offers the perfect balance of opportunity and lifestyle:

• Lower living costs compared to Northern and Western Europe.
• Dynamic expat community in Sofia, with international professionals from across the globe.
• Vibrant culture and history, with lively nightlife and cozy cafés.
• Beautiful nature mountains, ski resorts, and Black Sea beaches.
• Strategic location with easy access to Europe and beyond.

This role is more than a job it's a chance to grow your career, meet people from around the world, and live in one of Europe's hidden gems.

About the Company

Our client (NYSE & TSX: TIXT) is the largest employer in Bulgaria CX industry, with more than 4,600 employees. They deliver customer experience, AI solutions, and digital services to leading global clients. With a culture of inclusion, teamwork, and growth, they are committed to supporting employees every step of the way.

Equal Opportunity Statement: All qualified applicants will be considered regardless of race, gender, age, religion, disability, or sexual orientation.

If you're ready to start a new chapter abroad, apply today and join the team in Sofia this September!