About the job CS Uber Rides DACH Support Team (German + English)
Join the Uber Rides DACH Support Team (German + English)
Are you passionate about helping people and solving problems?
Were hiring German-speaking Support Specialists to assist Uber drivers and riders across
the DACH region (Germany, Austria, Switzerland). Work remotely from anywhere in
Turkey and be part of a global success story!
What Youll Do
Support Uber drivers and riders via inbound calls.
Resolve issues using provided procedures and knowledge base articles, or escalate
when necessary.
Handle inquiries such as:
o Payment and account-related questions.
o Route or fare reviews.
o Feedback or complaints about drivers/riders.
o Lost & found cases (helping passengers and drivers reconnect).
Ensure smooth experiences for both drivers and riders.
Why Youll Love This Job
Remote work from anywhere in Turkey.
Competitive salary & bonuses earn up to ~43,000 TL/month with incentives.
International exposure support the German-speaking market across Europe.
Great benefits package:
o Meal card allowance (4,500 TL).
o Private health insurance (Mapfre).
o Attendance & quality bonuses.
Paid training learn everything you need to succeed!
Salary & Benefits
Net Salary: 33,000 TL
Bonuses:
o Quality bonus: up to 10% (retroactive after training).
o Attendance bonus: 5,000 TL (full amount with no absences).
Meal Card (Sodexo/Pluxee): 4,500 TL allowance.
Private Health Insurance: Provided (employee only; family can be added at extra
cost).
Work Schedule
Coverage: Monday to Sunday, 11:00 21:00 (rotating days off).
Shifts:
o 11:00 20:00
o 11:00 21:00
Daily break: 75 minutes.
Weekly days off: 2 (variable).
Training
Duration: 4 weeks (2 weeks training + 2 weeks nesting).
Schedule: 09:00 18:00
Format: Online via Zoom
Paid training included!
Requirements
German: Native level
English: B2
Located in Turkey, able to work remotely.
Ready to make a difference for Uber drivers and riders?
Apply today and become part of a dynamic, international support team!