Portuguese-Speaking Customer Support (Remote in Bulgaria) (P)

Are you someone who naturally puts people at ease, loves helping others, and communicates with empathy and clarity in both Portuguese and English? If so, this is your chance to build a meaningful career while making a real impact on consumers daily lives.

What You´ll Do:

As a Customer Support, you´ll be the trusted guide consumers turn to when they need support, reassurance, or simply accurate information.

Your day will include:

• Being the warm, helpful face (and voice!) of a respected global healthcare brand

• Handling inquiries through phone, email, and social media with empathy and professionalism

• Listening deeply to understand each consumers situation and offering thoughtful, effective solutions

• Supporting sensitive cases with extra care and discretion

• Becoming an expert in the brands product range and consumer expectations

• Sharing feedback and ideas to help us continually improve our service quality

• Playing an active role in shaping a supportive, engaged customer care team

️ What You Bring:

• A naturally empathetic mindset and the ability to understand and manage emotions

• Fluency in Portuguese and English (written and spoken)

• Strong communication skills and confident phone presence

• Experience in customer service or a contact center (a plus, not mandatory!)

• Solid typing and computer skills (MS Office familiarity is ideal)

• Strong organization, decision-making, and analytical skills

• Team spirit and a positive attitude that lifts others up

• A completed high school education

What You´ll Get:

We believe in taking great care of the people who take care of our consumers.

Heres what you can look forward to:

• Full-time role with stable weekday shifts:

   (Monday - Friday only!)

• Competitive salary + monthly performance bonuses

• Work-from-home option (only for candidates living in Bulgaria)

• Fully paid comprehensive onboarding and training

• Ongoing training, upskilling, and development programs

• Clear career-growth pathways through our Professional Development & Career Navigation programs

• Health & Wellbeing initiatives to support body and mind

• Attractive benefits package including:

  • Health & Life Insurance

  • Multisport card

  • Transport allowance

  • Bonuses for major life events

  • Additional paid education leave

  • Corporate discounts

  • Team events & more!

Why Join Us?

Youll be part of a dynamic, people-focused team where your voice matters, your growth is encouraged, and your impact is truly meaningful. If youre ready to support consumers with compassionand build a rewarding career while doing itwed love to meet you.

Apply today and help us bring comfort, clarity, and care to consumers around the world!