Customer Success Account Manager - German Speaker (P)

About the Role

Are you passionate about helping customers succeed while driving growth? Do you enjoy building strong relationships with decision-makers, uncovering new opportunities, and demonstrating real business value? If youre excited by the combination of strategy, product expertise, and a customer-first mindset, then this role is a perfect fit.

As a Customer Success Account Manager, youll be at the heart of client relationshipsguiding them to maximize the value of our solutions while identifying opportunities to expand partnerships.

What Youll Be Doing:

On a typical day, you will:

• Identify and engage prospects to understand their needs, tailoring product recommendations that drive results and revenue.
• Research customer contracts and history using tools like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities.
• Deliver impactful product demonstrations and create customer-specific use cases that showcase value.
• Manage your sales pipeline with accuracy, providing clear progress updates and forecasts to leadership.
• Collaborate with internal teams to solve challenges, expand adoption, and ensure seamless customer experiences.
• Cultivate long-term, trusted relationships by advising customers on how to achieve their business goals with our solutions.

What You Bring:

• Excellent communication skills in German and English (both written and verbal).
• 1+ years of outbound sales experience, with a strong focus on prospecting, lead qualification, negotiation, and closing.
• Demonstrated success in upselling, cross-selling, and generating new business opportunities.
• Solid understanding of cloud-based solutions and subscription models.
• Proven ability to identify decision-makers, uncover customer needs, and build strong value propositions across phone, email, and social media.
• Strong pipeline management skills with a track record of hitting (and exceeding) daily, weekly, and monthly sales targets.
• Analytical mindset to evaluate customer data and market trends for growth opportunities.
• Confidence presenting to and advising C-suite executives.

What You Can Expect:

• MondayFriday schedule (no weekend shifts).
• Career development support, with hundreds of free courses and professional growth opportunities.
• An inclusive, global culture that values learning, community involvement, and giving back.
• Competitive compensation package, performance bonuses, and benefits (including private insurance, medical, and dental).
• Generous paid time off (PTO) and wellness programs to support your work-life balance.
• A team of curious, lifelong learners driven by shared values.

Why Join Us?

In this role, you´ll not only manage accounts but also take a proactive role in prospecting, qualifying opportunities, and closing deals. You´ll leverage your expertise to upsell and cross-sell, driving additional revenue while building long-term, trusted partnerships.

If youre ready to grow your career, make a meaningful impact for customers, and be rewarded for your successthis is the opportunity for you.