Customer Support Specialist (Danish-speaking) (P)

Are you passionate about creating outstanding customer experiences? Do you enjoy solving problems, supporting customers, and making every interaction count? If you´re fluent in Danish and love working in a dynamic, international environment, this might be the perfect opportunity for you!

We´re looking for a Customer Support Specialist to become the friendly and reliable voice of our client´s brand—supporting customers, boutiques, and partners across Europe, all from the comfort of your home.

What You´ll Be Doing

As part of our client´s customer support team, you´ll play a key role in ensuring smooth and stress-free customer journeys by:

• Delivering exceptional customer service via phone and email

• Assisting with new bookings, rebookings, cancellations, and general inquiries (air, rail, hotel, and related services)

• Handling incoming calls from boutiques and shops, providing timely and accurate solutions

• Logging interactions in internal systems and ensuring SLA requirements are met

• Using your product and application knowledge to guide customers confidently

• Finding tailored solutions for each customer, turning challenges into positive experiences

What We´re Looking For

• Fluent or bilingual Danish with a strong command of English

• A customer-first mindset with excellent communication skills

• Ability to understand and qualify customer needs effectively

• A flexible, proactive, and solution-oriented attitude

• Comfortable working in a fast-paced, service-driven environment

What´s In It for You?

We believe great work deserves great rewards. Here´s what you can expect:

• Hybrid work model from a beautiful office in Tallinn

• Flexible employment options:

  • Full-time (40 hours/week)

  • Part-time available after the full-time training period (50–100%)

• Rotating schedule, Monday to Friday, between 9:00 AM – 8:00 PM
  (8.5-hour shifts); Saturday-Sunday, between 10:00 AM – 7:00 PM

• Competitive salary: €1,600 – €2,000 gross/month

• Bonus up to €250 gross/month

• Comprehensive paid training (full-time during training period)

• Career development programs and professional growth opportunities

• Supportive, fun, and international colleagues who truly have your back

Ready to make an impact?
Join us and turn every customer interaction into a moment of delight—without ever leaving home. We can´t wait to meet you!