Content Moderator - Dutch Market

Content Moderator (Dutch + English) – ByteDance (GEC CM)

Location: Lisbon, Portugal (On-site)

About the Role

We are looking for a Dutch-speaking Content Moderator to join ByteDance's Global E-Commerce (GEC) team in Lisbon. In this role, you will be responsible for reviewing and moderating online content to ensure compliance with platform policies and community standards.

This is a dynamic role suited for individuals who can make fast, accurate decisions, work in a high-volume environment, and maintain quality standards.

Key Responsibilities

• Review, analyze, and moderate user-generated content (text, images, videos)
• Ensure content complies with company policies and legal requirements
• Identify and remove inappropriate or harmful content
• Make quick, accurate decisions based on guidelines
• Handle high volumes of content, especially during peak promotion periods
• Collaborate with internal teams to improve moderation processes

Requirements

• Fluency in Dutch (C1/C2) and English (B2+)
• Strong written and verbal communication skills
• Excellent decision-making and problem-solving abilities
• Strong attention to detail and ability to follow guidelines
• Understanding of e-commerce platforms and online content
• Ability to work under pressure and manage high workloads
• Empathy and strong customer service mindset

Working Schedule

• 24/7 rotational shifts (Monday to Sunday)
• 3 shift patterns:
• 07:00 – 16:00
• 14:00 – 23:00
• 22:30 – 07:30
• 2 rotational days off

Salary & Benefits

• Base Salary: 1,100€ x 14 months
• Meal Allowance: 7.63€ per working day
• Performance Bonus: 100€ x 11 months
• Welcome Bonus: 1,500€
• Paid in 12 monthly installments during the first year

Additional Benefits

• Health insurance from day 1 (free after 6 months)
• Relocation support (from outside Portugal):
• Shared accommodation (up to 12 months)
• Relocation within Portugal available only for selected language groups

Who We're Looking For

• Candidates with strong moderation or customer support experience
• Individuals comfortable working in fast-paced, high-volume environments
• Professionals with strong analytical thinking and attention to detail
• Candidates motivated to work in an international and multicultural setting